Refund Policy
At Zovra Shop, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.
30-Day Return Window
We accept eligible return requests within 30 days of the delivery date.
To qualify for a return, the item must:
- Be unused and in its original condition
- Include all original accessories, manuals, and packaging
- Show no signs of wear, damage, installation, or use
- Be approved by our support team before being returned
Return Authorization Required
Before returning any item, you must contact our customer support team and obtain return authorization.
Returns sent without prior approval may be refused and may not qualify for a refund.
For return requests, contact:
Email: support@zovrashop.online
Non-Defective Returns
If you wish to return an item due to:
- Change of mind
- Accidental purchase
- No longer wanting the item
- Personal preference
the following conditions apply:
- The item must remain unused and unopened.
- Return shipping costs are the responsibility of the customer.
- Original shipping charges are non-refundable.
- Approved returns may be subject to a restocking fee of up to 15%.
Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos of the product
- Photos of the packaging
- A brief description of the issue
After verification, we may offer:
- A replacement product
- A partial refund
- A full refund
depending on the nature of the issue.
Used Products
Items that have been used, installed, modified, damaged by the customer, or returned without original packaging are not eligible for a refund.
Refund Processing
Once your returned item has been received and inspected, we will notify you regarding approval or rejection of your refund.
If approved:
- Refunds are issued to the original payment method.
- Processing typically takes 5–7 business days.
- Your bank or payment provider may require additional time to post the refund.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund, contact:
Order Cancellation
Orders may be canceled before processing and shipment.
Once an order has been processed or shipped, cancellation requests cannot be guaranteed.
Chargebacks and Payment Disputes
If you experience an issue with your order, please contact our support team before opening a payment dispute or chargeback.
We are committed to working with customers to resolve concerns quickly and fairly.
Contact Information
Zovra Shop
Email: support@zovrashop.online